Calling customer service is typically not something most of us look forward to. Whether for product questions or order problems, the overall communication with customer service historically is a challenge for both agent and customer. Thankfully, 2016 has seen many positive changes in the overall call center experience, as technology increases the options for communication. Below are seven trends to consider when your customers are deploying new products and services in their call centers. [Read More…]


For the month of October, we are collecting these items for Concerned Citizens for Animals:

  • Cat Litter
  • Bleach
  • Paper towels
  • Canned cat food (Friskies)
  • Canned dog food, anything
  • Blankets for the winter
  • Large trash bags
  • Dog food (Natural Balance), any flavor
  • Cat food, any flavor

Learn more about CCA and their annual Bark in the Park event on Saturday, October 29, from 11 am- 3 pm here. The event will have adoptable pets, several vendors, entertainment, games, and more! There will also be a 5K walk/run earlier that morning.


Dos and Don’ts When Moving to Office 365 Cloud Voice

by Elizabeth Tarry September 20, 2016 ScanSource Communications

Over the past few years, more and more organizations have started to look at Microsoft Skype for Business as their unified communications (UC) solution. In fact, nearly 40% of Skype for Business customers are now using the platform for voice because of its unique features and capabilities. If you are looking to take S4B to […]

4 Reasons to Start Looking at Alternatives to Your Current Phone System NOW

by Jessica Duvall September 16, 2016 Business

If the contract on your current legacy on-premises phone system is coming up for renewal, you may already be considering new options. But even if you’re in the beginning or middle of your contract, you should also start examining cloud alternatives right now. Here’s why:

How to Still Conduct Business in a Noisy Environment

by Jennifer Clark September 12, 2016 Technology

We’ve all been there before. You’re trying to conduct business in an open, cubicle environment via telephone call and your coworkers are celebrating a victory or talking over their desks. Your attempts at listening intently, much less sounding professional, are pretty much lost. As workplaces move to more open spaces in an effort to promote […]

ShoreTel Spotlight: Merchandising Team

by Jessica Duvall August 31, 2016 Culture

Watch out, because the ShoreTel Merchandising team may play a prank or ten on you if you aren’t on your guard. This team knows how to work well together and accomplish a large workload day in and out.

How Power Solutions Can Affect Your Customer Operations

by Jennifer Clark August 25, 2016 Technology

You may have been aware of the recent Delta Airlines shutdown that cancelled 300 planes and left people scrambling for new flights amid mass confusion. More than just an inconvenience, if a company undergoes a loss of power and data, literally, lives can be affected. While not every reseller is responsible for managing IT needs […]

9 Business Dynamics that Scream Cloud

by Jessica Duvall August 19, 2016 Business

Certain business dynamics are custom-made for cloud-based communications solutions. If you want to spend less time managing infrastructure and more time focusing on your core business objectives, it’s time to consider the cloud. Step back and take a fresh look at the forces affecting your business. Check out the list below to see if any […]

How Can the Right Phone System Make Life Easier for a Small-to-Medium Business?

by Vanessa Koechli August 16, 2016 ScanSource Communications

When we talk to small-to-medium businesses (SMB) about their communications needs, several key themes emerge. First of all, they want a system that just works—totally reliable and something they don’t have to worry about during evenings and weekends. So far, so good. Another recurring theme is around having a system that can grow and develop […]

How to Configure Your Business with ScanSource’s Custom Configuration Center

by Jennifer Clark August 16, 2016 Business

ScanSource offers a variety of value ads as part of our list of services; however, it is one of the lesser-known services that perhaps offers the biggest impact. The Custom Configuration Center (CCC), located centrally in our Southaven, Miss., distribution center, allows our customers to purchase their hardware products, have them configured on-site and then […]