Polycom

Are you looking for ways to boost your return on investment with Polycom marketing?  Polycom is offering partners like you countless tools to enhance your own brand through their PartnerConnect site.

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Avaya

More than 2,300 partners, end users, and affiliates gathered at MGM Grand in Las Vegas this week for the largest Avaya event of the year, Avaya ENGAGE. This four-day event merged together three historically separate events – Avaya Technology Forum (ATF), Avaya Executive Partner Forum (AEPF), and International Avaya Users Group (IAUG) – and brought them under one roof for the first time. Aiming to unite all attendees and encouraging them to be better and stronger together, it was fitting that ‘One Avaya’ was a common theme throughout the conference. [Read More…]

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4 Ways a Cloud Phone System Earns Loyal Customers

by Jessica Duvall February 14, 2017 Business
ShoreTel

Loyal customers are said to be worth up to 10 times their first purchase. Yet, delivering exceptional service can be a challenge, especially if you have tight budget constraints. A cloud phone system can help you to create a highly efficient, yet cost-effective, customer service process. How? Consider these four ways a cloud phone service […]

Clouducation Episode #1

by Jenna Metz February 14, 2017 Business
AudioCodes

In today’s fast-paced and ever-changing world, companies are quite often looking to the latest and greatest technology to get the elusive competitive edge. This is true from the flashy ‘front door’ of their website / mobile app to the more pedestrian, but equally critical, voice infrastructure, especially when deploying Skype for Business. The latest in […]

ShoreTel Spotlight: Greg Aiken, Partner Marketing

by Jessica Duvall February 2, 2017 Business
ShoreTel

If you haven’t heard the name Greg Aiken, you will. Greg is a Partner Marketing Manager who was recently featured in RSPA’s The How-To-Guide for Marketing. According to Greg, the secret to effective marketing begins with the approach. He has his approach nailed down to a science, which is helping ShoreTel partners achieve success each […]

Plantronics Manager Pro v3.9 Offers Powerful Analytics Services

by LaVonda Huskey January 26, 2017 Cloud Computing
Plantronics

Plantronics just announced its newest release of Plantronics Manager Pro, which provides operational, historical and contextual data on voice interactions and headset usage patterns with the ability to subscribe to new analysis suites. It utilizes a cloud-based architecture to ensure the quality of communications and collaboration experiences by assuring device health. It also offers powerful […]

How to Transition into a Cloud Service Provider

by Jennifer Clark January 25, 2017 Cloud Computing

How to Transition into a Cloud Service Provider Transitioning to a Cloud Service Provider (CSP) from a traditional managed service provider could be extremely beneficial if done correctly; however, there are several issues to consider. Below are a few points to weigh before making the switch.

Six Tips for Successful Service Providers

by Jennifer Clark January 25, 2017 Business

Six Tips to Stand Out Among Other Service Providers Being successful as a service provider is often a challenge and, at times, difficult to navigate. Below are six tips to help you understand what successful service providers are doing, and how you can get ahead to grow your business. Fully comprehend the definition of Managed […]

6 Ways to Improve Customer Experience

by Jennifer Clark January 24, 2017 Business
Avaya

Great customer service is at the core of any good business model, as companies like Zappos and Orvis have proven time and time again. But when you are in the Technology Services industry and responsible for selling and supporting mission-critical voice and/or data networks, your customers expect an even heightened level of service. ScanSource Catalyst […]

ScanSource Has You Covered from Start to Finish on Your Polycom Investments

by Lauren Eckstein January 23, 2017 Sales

Are you familiar with Total Coverage, a service offering by ScanSource?  This service provides total coverage to protect your customer’s Polycom investment, starting with 1-year and 3-year maintenance coverage contract options.  This means unlimited technical support, next business day product replacement, and 24/7 IP and ISDN testing facility.