For those of you who have been in the telecommunications space as long as we have, you undoubtedly know about some of the twists and turns that the industry has made over the years. From consolidations and acquisitions to divestitures and liquidations, it’s never been a dull moment for those of us in the channel. [Read More…]

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ShoreTel

Making a move to the cloud is easy when Donna is involved. ShoreTel Connect CLOUD uniquely positions ScanSource as a Cloud Services Distributor (CSD) and that is where Donna comes in. She works with over 200 partners in her role managing the ShoreTel Connect CLOUD relationship at ScanSource and has been instrumental in recruiting, onboarding and maintaining Sub-Agent partners. [Read More…]

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3 Ways Communications Technology Can Improve Your Customer’s Experience

by Jessica Duvall June 1, 2017 Business
ShoreTel

Think about the last time you had a customer experience with a brand. What made it great? Or awful? For many of us, both stellar and terrible experiences have the same effect: They’re memorable. The great ones stick with us as much as the horrible ones and, either way, we’ll probably tell a few friends. […]

10 Technology Opportunity Areas Poised for Growth within Government Sectors

by Jennifer Clark May 30, 2017 Closing the Deal

For resellers who work with government agencies, selling technology involves a deeper level of detail, and at times, nuances exist within the public sector. Finding the biggest areas for growth can feel like a shot in the dark, as some agencies rapidly adopt new technology, and others are fine with the status quo. Below, as […]

5 Outcomes to Consider Around Upgrading your EOL Microsoft Device

by Jennifer Clark May 30, 2017 Mobility

Some things were built to last. The Great Wall of China. The Pyramids. A Kitchen Aid mixer. But like the Berlin Wall, some structures — whether real or abstract — that were designed to keep people in, or out, come crashing down. Legacy Microsoft Windows mobile operating systems (CE 6.0, Handheld 6.5, and Compact 7) […]

Six Ways Selling Printer Media and Supplies Puts Money in Your Pockets

by Jennifer Clark May 23, 2017 Barcode Printing
Epson Honeywell Zebra

If you’re like many resellers who sell printers then you probably do a great job keeping up with the latest and greatest printing trends and new products. Your customers are probably among the first to know when a manufacturer like Epson, Zebra, or Honeywell has put out new technology. But, are you also the first […]

4 Ways Cloud Communications Can Help CIOs Meet Priorities in 2017

by Jessica Duvall May 22, 2017 ScanSource Communications
ShoreTel

What’s high on the CIO’s priority list for the coming months? According to the 2017 Gartner CIO Agenda Survey, it’s digitization – the use of digital technologies to change a business model and provide new revenue and value-producing opportunities. Cloud communications can help CIOs accelerate progress against their goals by streamlining and simplifying daily workplace […]

My Skype for Business Calls Need to be Recorded, Right?

by Jenna Metz May 17, 2017 Business

by Ron Romanchik Anyone who calls a customer service or tech support line has gotten that “this call may be recorded for quality assurance purposes” announcement in their lifetime.  That typically means that the contact center you called has a recording system and most likely will record your call, whether it’s to understand how their employees handle customer […]

ScanSource sUCCess Roadshow Tour Recap (In case you missed us)

by LaVonda Huskey May 16, 2017 Enterprise

ScanSource Communications partnered with Barco, Edgewater Networks, Plantronics and Polycom to take our 2017 sUCCess Roadshow Tour to the Washington, DC area, Los Angeles, Chicago and Dallas during April and May, 2017. We showcased four top room environments with products in full working order at each location, along with manufacturer representatives and several ScanSource folks. We […]

Polycom™ RealPresence Trio® Fuses Modern Day Conference Room Needs with Skype for Business

by Jennifer Clark May 16, 2017 Technology
Polycom

With so many remote offices, BYOD policies, and mobile devices, conference calls are the crux of conducting business in a virtual workplace. Chances are, you’ve been a part of a conference call that was a near disaster. When users have connectivity issues, or can’t view the same content simultaneously, it makes conducting business more of […]